Refund & Returns Policy – Click Blocks
Order Cancellations
We process orders quickly to ensure fast delivery. You may request to cancel your order at any time before it has been dispatched by contacting us at info@click-blocks.com.
Please note that submitting a cancellation request does not guarantee that the order can be stopped. Our fulfilment partners may process and dispatch orders outside of customer service hours. If your order has already been shipped at the time your request is reviewed, it cannot be cancelled and must instead be returned in accordance with the returns process below.
UK & EU Cooling-Off Period (Consumer Rights)
If you are located in the United Kingdom or European Union, you have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.
To exercise this right, you must notify us by email at info@click-blocks.com within 14 days of delivery.
Returned items must be:
-Unused
-In original condition
-In original packaging
You are responsible for return shipping costs unless the item is faulty or incorrect.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
-Items must be unused and in the same condition they were delivered
-Items must be in their original packaging
-Proof of purchase is required
Please contact us before returning any items so we can provide the correct return instructions.
Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, please email us within 30 days of delivery with:
- Your order number
- A description of the issue
- Clear photos or video evidence
In these cases, we will cover the return shipping cost and offer a replacement or full refund.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days. Please note that your bank or card provider may take additional time to post the refund.
Late or Missing Refunds
If you have not received your refund yet:
1.Check your bank account again.
2.Contact your credit card company — posting times can vary.
3.Contact your bank.
4.If you have completed these steps and still have not received your refund, please contact us at info@click-blocks.com.
Additional Information
Contact Us
If you have any questions about your order, refunds, or returns, please contact our customer service team at info@click-blocks.com. Our team is available Monday to Friday and will respond as quickly as possible.
Return Process
All returns must be approved by our customer service team before being sent back. Please include your order number and reason for return when contacting us so we can provide the correct return instructions. Returns sent without prior approval may not be accepted or refunded.
